Security

Security

Our goal is to protect the entire business ecosystem: clients, customers, and employees.

A single contact carries lots of information between your company and your customers. Security and data privacy are essential parts of our culture.

To protect our clients’ security, we constantly adapt to technology, monitor risks and threats, and comply with international regulations on data privacy.

Developing a holistic approach

For many years, our clients have trusted Teleperformance as experts in security. We constantly adapt to technology and trends, monitor risks and threats, comply with international regulations on data privacy, and seek new ways to guarantee our clients’ security. Teleperformance is the worldwide leader in omnichannel customer experience management.

We operate in every major business vertical in every region of the world. This allows us unique insights into the realm of data security and data privacy.

We have a holistic approach in identifying and mitigating risks, with a strong people-focused foundation. Our security professionals include Certified Information Systems Security Professional (CISSP), Certified Fraud Examiner (CFE), Certified Information Systems Auditor (CISA), ISO Certified Lead Auditors, and Project Management Professional (PMP) Managers.

Curve

Teleperformance is a member of the following data security organizations:

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Recent awards for security practices:

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"Teleperformance has added innovation to contact center security that often surpasses the client’s internal security controls for fraud prevention and early detection. In short, for companies that absolutely require the highest degree of data and customer information security, Teleperformance is indisputably the industry leader."

 

Michael DeSalles, Principal Analyst, Frost and Sullivan

PCI-DSS

ISO 27001:2013

SOC Type I and Type II

BCRs as a Data Controller and Data Processor

In this digital age, it has never been so important to have a safe and seamless omnichannel customer experience.

Contact us

In this digital age, it has never been so important to have a safe and seamless omnichannel customer experience.

Contact us
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WP - Safeguarding Sensitive Customer Data in a Hostile World
Article
Technology
Safeguarding Sensitive Customer Data in a Hostile World Along with progress comes the never-ending threat of data breaches that are capable of issuing losses in staggering amounts. This is a reason why a comprehensive solution to data security should be implemented in order to protect customer data and information.
Article - Security is the Key to Trust and Loyalty
Article
Leadership
Security is the Key to Trust and Loyalty Over time, our security risk assessments have helped our clients from all over the world understand security threats and trends, improve security strategies, and maintain their customers’ loyalty and trust.
WP Security Risk Assessment: Helping Protect Customers All Over the World
White Paper
Strategic Insights
Security Risk Assessment: Helping Protect Customers All Over the World Research by the Teleperformance Customer Experience Lab (CX lab) found that over 70 percent of defrauded customers will churn or reduce their wallet share in a company if their data is subject to theft or fraud.