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Work-at-Home

A high performance and cost-effective solution.

Work-at-Home is a rapidly growing complement to our global service offerings. Today, Teleperformance employs thousands of people globally in a work-at-home environment giving our clients multiple options to address seasonal volume spikes, staffing flexibility, and a differentiated workforce.

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What do we offer?

Remotely located employees who benefit from the same growth and development opportunities all our team members enjoy

State-of-the-art recruitment technology to provide the right people with the skills that our clients look for to deliver exceptional services

Specialized training for our work-at-home agents consisting of virtual classroom learning and self-learning modules

Award-winning security policies

Industry-leading operational methodology

Global capability

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At the core of our work-at-home operating model is the Teleperformance Operational Processes and Standards (TOPS). TOPS is a proven, detailed, daily performance management process that ensures uniformity and quality management in our programs around the world.

At the core of our work-at-home operating model is the Teleperformance Operational Processes and Standards (TOPS). TOPS is a proven, detailed, daily performance management process that ensures uniformity and quality management in our programs around the world.

Security Benefits of Work-at-Home employees include:

Noise control and dedicated work environment

Highly secure access control

Encrypted data communication and lockdown devices

No data stored locally

To learn more about how our Work-at-Home solutions can improve your omnichannel strategy anywhere in the world, contact us right now!

To learn more about how our Work-at-Home solutions can improve your omnichannel strategy anywhere in the world, contact us right now!

Resource center

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WP - Accelerate Your Business with Work-at-Home Employees

White Paper

Strategic Thinking

Accelerate Your Business with Work-at-Home Employees With evolving customer care challenges and employee expectations, companies should consider how a WAHA program can provide a path for cost savings, flexibility/scalability, employee satisfaction, and, therefore, customer satisfaction.

2pager - Human Touch and High Technology

Article

Strategic Thinking

Human Touch and High Technology At Teleperformance, the human touch remains our central focus. We understand that new digital environments require new ways of preserving our humanness.

WP - Security in a Work-at-Home Environment

White Paper

Strategic Thinking

Security in a Work-at-Home Environment During the last decade, there has been a remote worker revolution. Despite the benefits, concerns about security prevent some businesses from taking advantage of this growing trend.